21casino вправе ли поступать так?

Тема в разделе "Жалобы", создана пользователем Van_Gog, 19 окт 2017.

?

Это норма или я отстал от жизни? запрашивать доки не на родном языке игрока?

  1. Да норма, ты отстал от жизни

    2 голосов
    15,4%
  2. Нет конечно, они просто охуели в край )

    9 голосов
    69,2%
  3. Я ХЗ.

    2 голосов
    15,4%
  1. Van_Gog

    Van_Gog

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    Уфф накипело ребят ) В общем зарегался в этой казяве. Первый деп 100 евро + бонус 121 евро успешно слит, второй деп 100 евро выигрываю 475, пытаюсь вывести. ХУЙ ТАМ БЫЛ ) Кароч верификацию. Ну ок стандартно же ) Присылаю доки пас + карта + они запросили подтверждение адреса. Ну с последнем трудновато для меня. В общем высылаю им выписку из банка где совершил коммунальный платёж по адресу прописки. Неа тип не канает, ок замарочился, выслал две коммуналки, первая по адресу фактического проживания, и объяснил что аредную без договора, выслал ещё одну ( не поленился поехал к маме, я у неё прописан, взял свежую коммуналку ) и выслал им, и знаете чё? Имс не нравиться шрифт язык. Тип нужно не в кирилице а в романии или как то так и на английском, а вот тут я немного, да нет не немного, а знатно так прихуел ))) Вообщем скажите ребят, как быть в такой ситуёвине, 475 евро не большая сумма, но блядь, уже дело принципа дождаться выплаты от них. Примечание ни мультов ничего другого не нарушал
     
  2. Kuvlad

    Kuvlad

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    Мда сколько живем ведемся на конфетку... А она та из говна )
     
  3. Juven

    Juven

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    maxresdefault.jpg
    Попробуй сделать вот так и отправить на верификацию.
    В видеослотс просили перевести доки на английский, я так сделал с паспортом и коммуналкой - одобрили
     
    Chipa и Hook нравится это.
  4. Romkario

    Romkario

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    Они просто до тебя доебались, принимали они платёжки нормально, хз в чем причина. Либо ты не договариваешь что-то, либо они реально в край ахуели )

    В некоторых казино запрещено редактировать доки, вообще.
     
  5. Van_Gog

    Van_Gog

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    А как ты с комуналкой так сделал? Можешь показать? НУ а вообще суть вопроса, в праве они такое требовать или как?

    Реально всё. МОгу скинуть сюда переписки в чатах, и по почте.
     
    winniepooh86 и Romkario нравится это.
  6. Romkario

    Romkario

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    Запости тут, интересно будет почитать. Меня один раз просили всё перевести, а потом тупо позвонили на мобилку )
     
  7. Van_Gog

    Van_Gog

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    Ого )))
    Ну в общем сча вышлю все мои переписки с ними )
     
  8. mnogodeneg

    mnogodeneg

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    Так там же из России нельзя играть..
     
  9. Van_Gog

    Van_Gog

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    В общем много текста и всё на английском, я тупо через транслитар с нмим общаюсь:
    Dear Oleh,

    Username: ovdey,

    21 Casino is pleased to confirm the receipt of your withdrawal request. In order to process your withdrawal, we require proof of identification in order to verify your account as required by our Licensing Regulations.

    To assist us with the verification process please provide complete images of the following documents:

    • Photographic ID - Passport, or both sides of your ID Card or Drivers License.
    • Proof of Address - Bank Statement, Utility Bill or similar.
    Kindly note we aim to process the documents provided within 48 hours.

    Should you have further questions, please do not hesitate to get in touch with our Support Team by e-mail or via the Live Chat function available on our site.

    We thank you once again for your collaboration.

    Kind Regards,

    21 Casino

    18+ Please Bet Responsibly - 21 Casino believes in responsible gambling, for more information go to


    Как видим, изначально просят просто паспорт и и карту. После (сча не могу найти письмо где просят адресс, на да в общем) :
    Hello Oleg,

    Thank you for sending your documents to 21 Casino.
    Шаблонный ответ и всё такое ( но ля 48 часов ,это долго (((
    Please be informed that it can take up to 48 hours to process your documents. After check-up, your account will be verified as soon as possible.

    Have a great day!

    If you need any further assistance, please do not hesitate to contact Support.
    You can reach Support through Live Chat 24/7.

    А вот нашёл, просят потдверждение адреса :
    Dear Oleh,

    We have received back an answer from the Financial department regarding the verification of your account.

    They would like to receive the following documents:
    - Either a photo/scan of passport or both parts of driver's license or ID card.
    - A proof of address in Roman text, not Cyrillic alphabet. The following documents are valid:
    - a copy of a utility bill or a bank statement with your name and address, the document may not be older than 3 months. Please make sure the document is on company letterhead and entirely visible.

    Besides a bank statement and a utility bill the following documents are also valid as proof of address:
    - Tax paper or any other official document issues by the government
    - Health insurance policy or bill
    - Rental agreement or bill

    Thanks in advance and have a nice day.

    Kind regards,
    Caroline Reed

    21 Casino

    Как видим просят док по адресу без всякой хуйни что на англ и всё такое. При этом отказывали ещё и паспорт прингимать, тип не все 4 угла было на какой то фотке видно, кароч выслал им загранку, хоть тут отъе...сь

    Вот в общем опять отворот поворот:
    Hello Oleh,

    We have received back, an answer from our Financial Department regarding the verification of your account. They requested the following:

    - Proof of ID. Either a photo/scan of passport or both parts of driver's license or ID card.
    - Proof of Address. A photo/scan of a utility bill or bank statement with your name and address no older than 3 months.

    Besides a bank statement and a utility bill the following documents are also valid as proof of address:
    - Tax paper or any other official document issued by the government
    - Health insurance policy or bill
    - Rental agreement or bill

    Our Financial Department has requested as well that, the proof of address be in Roman text and not in cyrillic alphabet.

    Thank you in advance.


    Kind regards,
    Dave
    Hello Oleh,

    First of all we kindly ask you to mind your language. We understand this is a frustrating situation but we are trying to help you through this as fast as wel can. For the account to ver verified we need the following from you:

    - Proof of ID, in this case a clear copy of your passport (needs to be valid) showing all 4 corners of the document.
    - Proof of address, in this case there is no problem in sending this in the Ukrainian language, it just can not be in the cyrillic alphabet.

    A photo/scan of a utility bill or bank statement with your name and address no older than 3 months.
    Besides a bank statement and a utility bill the following documents are also valid as proof of address:
    - Tax paper or any other official document issued by the government
    - Health insurance policy or bill
    - Rental agreement or bill

    Please do not resend the same documents again as these are not accepted by the Financial department.
    As soon as we receive these documents, we will make sure it's forwarded with the highest priority. Thank you in advance.

    Kind regards,
    Peter Spencer, Support Manager
    21 Casino
    И

    I understand you. I will try to provide everything in a short time. I'll
    send the passport today, a maximum tomorrow, with a communal payment a
    little more time will be needed.

    В общем по сути ебут меня жёстко, но если моя направленная жалоба к ним непосредственно ( в чате дали мыло на такие жалобы ) не будет рассмотрена ( я их просил всё принять как есть вывести мне мои бабки и закрыть акк на всегда) то придётся ещё и на аскгеймблерс писать

    Я перед тем как регануться и играл три раза в чате спрашивал, я из Украины, и они Украину принимают
     
  10. S1nes

    S1nes

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    Доебались конечно, даже лицензия Мальты не требует верификации до 1к$, т.е. на усмотрение казино. Просто ебут тебя, чтоб ты залил. Пиши на аски и др. крупные ресурсы зарубежные, типо че за гавно, у меня нет возможности или слишком дохуя будет стоить нотариус.
    И на крайняк ставь условия, пусть хоть депы вернут, врнешь хоть половину.
     
  11. Romkario

    Romkario

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    Суки, это просто доебаться. Потому как они сами могут покойно перевести твой документ не напрягаясь. Развод
    А то что тянут с выводами - это да. Это все европейский казино.
     
  12. Van_Gog

    Van_Gog

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    Вот ещё в чём прикол, я в чате попросил залокать меня до того момента как верифицируюсь. Залокад=ли, и не хотят разлочивать. Вот собственно и вопрос в чём? Нах им это надо, я всё равно не солью до тех пор пока не верифицируют, и такую мозгоёбку устроили, пиздец кароче
     
  13. S1nes

    S1nes

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    Почитал на асках, помойка та еще, просто пиздец. Там все жалуются, что верифицируют долго и муторно, и люди заливают выигрыши обратно. Для них это выгодно и они по ходу это на поток поставили=)

    А касаемо все равно не зальешь, так может там 2 отдела: один верифицирует, второй финансовый. Задача у челика по верификации стоит ебать мозги до последнего, так он даже не смотрит на то, что ты залочен, а просто ебет=) Потом судя по отзывам у них еще холд 48 часов на вывод-полная жуть, где ты это кази откопал.
     
    Van_Gog нравится это.
  14. Van_Gog

    Van_Gog

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    Да стрим смотрел, там просто софт есть Биг тайм гейминг. Мне их слоты нравятся. Собственно в них и насыпало х500. А так много где искал этот софт так чтобы укров брали, вот нашёл на свою голову )
     
    caxa1984 нравится это.
  15. Van_Gog

    Van_Gog

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    В общем продолжение банкета. Отписались мне
    Hello Oleh,

    Kindly note that we have contacted the responsible department regarding your documents and the issue.

    As soon as we have a response, you will be informed via e-mail.

    Kind regards,
    Amber Johnson - Support Manager
    21 Casino
     
  16. Van_Gog

    Van_Gog

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    В общем утренняя переписка. Хоть и на эмоциях, но кароч затирать свои выкиды не стану, судите сами.

    Hello! How can I help you today?

    Clientlogin ovdey

    28.07.1989 ole***@gmail.com

    LauraOne moment pleaser

    ClientIs my account verified?

    LauraYour account is not verified Oleh

    ClientWHY????????*

    Why I am steel dont get a mail. Wats wrong This time?

    LauraI can see that We require ID and proof of address in roman text and not cyrillic alphabet

    ClientI talked yesterday in a chat and I was given a mail of the manager. They said that the issue will be solved. Why have not they decided so far?

    I by the way read about you on askgebmers. Everyone says you are a swine) And that I'm not the only one that you refuse to pay winnings.

    LauraI was with you in chat yesterday Oleh, I advised you to send a formal complaint and a manager will pick it up

    ClientI wrote everything, where is my answer?

    LauraIm sorry that you are not happy with our casino, if you could just provide us with the requested documents, we would proceed with them with high priority

    We have forwarded a request to accept your documents to the responsible department, and as soon as we get an answer back we will inform you.\

    ClientYou even fumble in that you answer 48 hours. On the last my letter you answered 54 hours, pidars. Not you, but your fucking department. You pardon the vocabulary. I personally do not have anything against you. But believe me, I'll fuck the brain to you, until I get my money !! You will not see me again, not a single photogramme. After all, I sent everything according to the regulations !!!

    LauraI understand your frustration Oleh, like I said we have made a request about this, but I would advice you to send the documents in Roman alphabet, so that we could process them asap.

    There is very little I can do about this at the moment, yet I do understand your anger and frustration.

    ClientI asked at various forums the question, whether you have the right to do so. And you know that, All as one say that your casino is a garbage dump, and that you do not have the right to request what you requested. Guys, I will not give you life, neither you, nor your colleagues. I have fulfilled all the requirements, lawful. And you just fuck my brain. I will every day, come 100 times, and claim my legal money !!!

    LauraWe have to comply with the Uk gambling license and their rules.

    ClientThis is nonsense, it's not their rules, girl, well, at least you do not lie to me. I got acquainted with their rules in detail. And my lawyer is the same. This is your personal invention about the Cyrillic alphabet and the English language.

    LauraOh I wish I could help you Oleh, but please, send a formal complaint and a manager will pick it up, In the meanwhile we have sent a ticket about this to the responsible department

    ClientSo I wrote a letter to him, or does the letter also need some special, only you know the format to send?

    LauraAs long as you wrote in Roman alphabets, like the one we are using now, so that the manager will be able to read it Oleh! :)

    ClientSo I wrote, to the mail that you gave me, how long will I wait for the answer?

    LauraWhen did you send it_

    ?

    Client16 hours ago

    LauraWe cannot give a time on when you get an answer, since we have to wait for a reply our selves, but I can see that your mail has been received

    ClientOkay, Laura. I'll come back in a couple of hours. And so on, until ... Well, you understand) Read

    LauraI do.. I wish you a great day in the meanwhile Oleh!
     
  17. TeppKo

    TeppKo

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    Играл в этом казино
    Заносил на стриме 2700 евро. Выводил от них неделю и то писал потому что регулярно. Отправлял платежки коммунальные за последние 3 месяца, а квартира на отца, поэтому заставляли доказать, что мы живём вместе "совместное селфи"
     
  18. Хан

    Хан

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    Охуеть, совместное селфи,а если б в квартире девушки жил, порно фото потребовали бы, ну а хули как докажешь, что девушка твоя.. Ещё бы выебывались: «нет с поцелуем фото не годится, отправьте фото где хуй видно»..
     
    Van_Gog нравится это.
  19. Van_Gog

    Van_Gog

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    Да кароч пидарги они. Может кто то что то посоветует, как мне быть в этой ситуации?
     
  20. Streenger

    Streenger

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    ТТр говорил пиши на буржуские сайты, Аски,latestcasinobonuses.com и т.д там больше шансов и представители должны быть
     
  21. Van_Gog

    Van_Gog

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    Ок буду пробовать )
     
  22. Van_Gog

    Van_Gog

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    Кароч пишу на аски, посмотрим что будет. Буду держать Вас в курсе )
     
  23. Chipa

    Chipa

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    В видиках тоже попросили перевести адрес на английский, я тупо подрисовал в пейнте и всё одобрили. Но тут похоже тяжёлый случай....
     
  24. Van_Gog

    Van_Gog

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    Походу да. Мож ТТР чёта посоветует ) Но аскам уже жалобу оформил )
     
  25. Van_Gog

    Van_Gog

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    Пиздец, нет слов. Просто нет слов :
    Hello! How can I help you today?

    ClientHello! Tell me please, is my account verified?

    ovdey my login

    HenryI will look into it, one moment please.

    Client28.07.1989

    Oleh Ovdiei

    HenryPardon me, can I have your username as well?

    Clientovdey

    HenryOne moment please.

    I can see that your account has not been verified yet at this moment. From what I can see, we have sent you an e-mail asking for an ID and a proof of address in Roman text and not Cyrillic alphabet.

    At the moment we are waiting for the right documents so we can send it forward to the right department for the verification process.

    ClientLOL. I wrote to your manager on Friday, I did not receive an answer, tell me, wait for an answer more than 48 hours from the manager is the norm?

    HenryI can not see more than that unfortunately. It could happen that there was a miscommunication.

    I will double check if I can see your last e-mail, one moment please.

    Clientok

    HenryCould you provide me with the email address you've sent the documents to?

    [email protected]

    HenryOne more moment please.

    Unfortunately the documents you've sent us were invalid. Could you please send the right documents to [email protected]

    ClientA fucker is difficult with you, you do not answer letters for more than 48 hours, if something is wrong, do not say exactly what stupidly tightens the verification process. Forums all as one support me. Leave you a link, what do players think about you on the forums?

    HenryI will transfer this chat to my colleague to help you further. I wish you a lovely day!

    You have been transferred to: Anton.

    AntonHello!

    What exactly is the problem?

    ClientА можно на русском?

    AntonKindly note we only provide Customer Support in English. Can you please write your message in English? Thank you for your cooperation.

    ClientAnton, you tell me how to tell a man. I can not get my winnings for more than 20 days, the whole hitch is in the verification. Card and passport with grief in half pronyali. What about address?

    AntonKindly provide me with your e-mail address, full name and date of birth please?

    I will look into this.

    [email protected] Oleh Ovdiei 28/07/1989

    AntonThank you Oleh! I will look into it, one moment please.

    I can see that you've sent in your documents but they were invalid and you got informed about this by e-mail, please just sent valid documents that we can take your verification further.

    ClientAnton, there's a long story with me, I think I have a lot of things in your profile there. I ask you humanely how I can verify my acc.

    AntonI just try to help you, unfortunately I am not responsible for checking your documents, we have a department for this which is responsible for that.

    I can just tell you what I can find out in your profile.

    I can see that you got informed about this via E-Mail and that you need to send new documents in as the one you have sent us were not right unfortunately.

    If you forgot what exactly we need from you here I sent you again all information:

    Please send us the following documents via e-mail:
    1) Either a photo/scan of passport or both parts of driver's license or ID card.
    2) A photo/scan of a utility bill or bank statement with your name and address no older than 3 months.
    3) In case you used a credit card or debit card to make a deposit:
    - scan or picture of both sides of the card
    You can black out the digits and the cvv code, except for the first 6 and the last 4 digits on the front of your card. All your details will be handled confidentially.

    Kindly provide us with your username in the e-mail as well.

    Besides a bank statement and a utility bill the following documents are also valid as proof of address:
    - Tax paper or any other official document issues by the government
    - Health insurance policy or bill
    - Rental agreement or bill

    Please send your documents always to [email protected].

    ClientWait. I accepted the passport, I sent it to you, not only my domestic Ukrainian but also the national one, they did not accept it either? The last letter I received is the proof of the address. And that's it. What's wrong with the passport again?

    AntonLet me check, one moment please.

    I can see that the problem on your documents were the alphabet, we need your documents in roman alphabet and not cyrillic alphabet.

    ClientSo the passport is accepted? As far as I understand from the last letter, this is that only the proof address remains.

    AntonNo, the passport didn't got accepted unfortunately. Also is a passport not an accepted proof of address.

    Your proof of address must be within 3 months and can be an utility bill or something like this.

    ClientYou were fucking there. You fucker decide at all, because in the last chat rooms, and the last letters and the words were not about the passport, I sent you a passport not in Ukrainian, but in English. Pizdets guys, just fucked. Askki will be happy with another complaint against you.

    AntonPlease watch your language Oleh.

    I am trying to help you and I don't accept that you talk to me in this way.

    ClientThen tell me why the passport is not accepted?

    AntonBecause of the alphabet, if you really say you sent your documents in a normal alphabet, please reply to the e-mail you got about this.


    AntonI can only tell you what I can read in the system about this, I've not checked your documents.

    Exactly, the problem is the alphabet in this documents.

    We need the alphabet with an alphabet like we are writing here.

    ClientHere is my passport sent, what's wrong? How did the letter not suit you?

    AntonI've already explained you, the alphabet in your passport is the problem.

    ClientAnd what do you suggest? I can not get for you for some special passport, but if you look closely, then next to the Ukrainian language, English is also written.

    AntonAgain Oleh:

    Please reply this to the e-mail you got about this, I am not responsible for checking your documents.

    I am not able to tell you if this is right or not in this case.

    ClientWell, the question is as follows. You do not accept my internal passport, you also do not qualify for an international passport. Where there is such important to you and required English. I need to go to Britain, get there citizenship to get a passport, and send it to you, and then you probably accept it?

    AntonThis has nothing to do with me, I am not the person checking your documents.

    Please write this as a reply to the e-mail you got about your documents, please.

    ClientLet you read what players think about you on the forums? Read

    AntonThis is not important for me.

    Can I help you with anything else?

    Как итог, мы видим что он тупо сливает диалог. Это пиздец ребят, а и что самое ибодное, на аски писал, они грят что казиноха нормуль, и всё правильно делает, я не знаю как мне быть...
     
  26. Van_Gog

    Van_Gog

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    Кароч ребят, разлокался чтобы слить бабло и забыть за них, не нгу если подниму 2-3к $ то тогда ещё повоюем )
     
  27. Romkario

    Romkario

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    Заебок, они на это и расчитывали ))) всё как обычно
     
  28. Van_Gog

    Van_Gog

    Сообщения:
    31
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    10
    Ну так и вышло, кароч проебал всё )
     
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